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Returns & Exchanges

Online Ordering

Ordering and Payment

It means a lot to us that you have selected LoveMyLatisse as your provider for premier health and beauty products. It is important that you are satisfied with the service you receive either online or by telephone.


Secure Site

Our site is 100 percent safe and secure. We employ "Secure Sockets Layer (SSL)" Technology. SSL Technology encrypts all of your personal information so it cannot be read as it travels via the internet. When the letters "http" in the URL change to "https", the "s" indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message that you’re about to enter a secure area. Your credit card information is only available to you, LatisseMD and your credit card authorization company. We accept Visa, MasterCard, American Express and Discover.

If ordering Latisse®, you will be required to fill out a brief information form so that we may obtain your prescription from your physician. All medical information is kept strictly confidential and will not be released without your expressed, written consent in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L. 104-191).

Privacy Policy

All information provided to us including your name, billing address, telephone number, e-mail address and credit card information are required to process your order. We DO NOT share/sell any information to third parties.

Special Offers and Rebates

Special Offers

Special offers are typically run each month. To take advantage of a special offer, an order must be completed during the duration of the offer. If an order is completed AFTER the special has expired, the discounts or special pricing will not be applied. Please note that if an order was placed but not completed until after a special offer expires, the invoice will show the special offer promotion but the discounts will not be applied since the order was completed after the special offer expired.

Manufacturer Rebates

Occasionally, Allergan, the manufacturer of Latisse, offers mail in rebates. To receive your promotional rebate, you must mail in the required documentation as is listed on the manufacturer's rebate form which will be included with your order. ShopLatisse is not responsible for lost rebate forms. ShopLatisse will ensure that you receive your ordered products, however, please note that receipt is between you and Allergan - the manufacturer.


Ordering Prescription

LoveMyLatisse provides the real, FDA-approved Latisse to our patients safely, inexpensively and conveniently. Since Latisse is a prescription product, you are required to fill out a brief medical information form and securely upload a full face photo and proof of identity so that our medical director can approve your prescription.  After your order is completed you will receive an email with your order confirmation.You will receive your USPS tracking information via email as soon as your order ships.. Orders are shipped the same day if your order is placed before 3pm, if it is after 3pm your order will ship the next business day.


Immediately after the financial transaction has taken place, your order is automatically processed for shipping. Due to the nature of this automated process, orders cannot be cancelled once they are placed. This includes duplicate orders. For additional information regarding our policies, please refer to our. Additionally, our customer service team is on hand to answer any questions at 888-376-6850.

Returns & Exchanges

Latisse & Skin Care Returns

We trust that your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 business days to the carrier, USPS. You may reach them at 1-800-222-1811. Shipping carriers have no legal obligation to honor your claim unless you follow these procedures. We are willing to assist you in every possible manner in collecting claims for loss or damage. However, this willingness does not make us responsible for collection of claims.